Community Resources for Youth, Families and Individuals Impacted by COVID-19
Many services available to all community members regardless of insurance status, ability to pay or immigration status
If you, a family member or someone you know has been impacted by the Novel Coronavirus (COVID-19) and need food assistance, health services, financial help, legal assistance or other support services, here are some available resources that can help. Many services are available to all members of our community, regardless of ability to pay or immigration status.
Searchable map of available resources in your area.
Mental Health Services Call Center
The Call Center will continue operating 24-hours, 7 days per week: 1-800-704-0900. The Center will make referrals to available community services.
If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).
Suicide and Crisis Hotline
The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204.
Substance Use Services Call Center
Substance Use Services Call Center (formerly Gateway Call Center) operations will continue Monday through Friday, from 8am to 5pm. Call 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.
Uplift Family Services' Mobile Crisis Team
The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention for children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085, or call toll-free 1-877-41-CRISIS or 1-877-412-7474.
Mobile Crisis Response Teams (MCRTs)
The Mobile Crisis Response Teams continue to screen and assess crisis situations over the phone and, when needed, deliver crisis intervention services at locations throughout Santa Clara County. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8am to 8pm; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.
Mental Health Urgent Care
Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8am to 10pm daily and is located at 871 Enborg Court, Unit 100, in San Jose.
Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.
Also, visit the Behavioral Health Department website to access information about Coping with Stress During Infectious Disease Outbreaks. There is information available in English, Spanish, Chinese, Tagalog, and Farsi.
If you are an owner of a business that has been affected by the Novel Coronavirus (COVID-19), the Assistance and Resources for Businesses Impacted by Coronavirus webpage may have resources that can help.
The Santa Clara County Office of Education (SCCOE), in partnership with community organizations and agencies throughout Santa Clara County, is coordinating childcare programs for essential workers. Visit the SCCOE website for more information.
California’s new Immigrant Resource Guide provides information on resources available to immigrant families, such as testing for COVID-19 under Medi-Cal and small business support; some resources are available regardless of immigration status. Visit http://covid19.ca.gov to learn more.
COVID-19 Assistance Navigation: Santa Clara County CAN helps those impacted by COVID-19 with navigating safety net services such as unemployment, food, housing, and other types of assistance. For more information visit Santa Clara County CAN or call the free hotline at 408-809-2124, for advice on how to apply for unemployment insurance, disability, paid family leave, and other safety net programs. Support is available in English, Spanish, and Vietnamese, with more languages to come.
COVID-19 Youth and Family Resource Guide for Santa Clara County includes information on community pretrial release support; family services; locations for no-cost prepared meals and no-cost groceries; juvenile support services; list of schools offering free student meals during closures; and medical, mental health and recovery programs.
COVID-19 Community Resource Guide for Santa Clara County includes information on locations for no-cost prepared meals and no-costs groceries; family services; health and hygiene services; sheltering and housing assistance; medical, mental health and recovery programs; and community pretrial release support.
Immigrant Eligibility for Public Programs During COVID-19 Resource Guide, prepared by Protecting Immigrant Families, provides a general overview of immigrant eligibility for some of the federal public programs available to support individuals and families during the COVID-19 crisis under existing law, including healthcare, food assistance, cash assistance, and unemployment insurance. Note: Treatment and testing for COVID-19 will not have immigration consequences as part of a public charge assessment. The federal government has also promised that immigrants can enroll temporarily in Medicaid (Medi-Cal) solely to seek testing and treatment for COVID-19 without fearing immigration consequences due to public charge.
Silicon Valley Strong provides an online resource list with information for those impacted by COVID-19.
The County of Santa Clara Office of LGBTQ Affairs' COVID-19 FAQs and Resources provides the LGTBQ community competent and inclusive resources, including medical care; physical, mental and social health; youth and homelessness; employment and businesses; and more.
For information on COVID-19 Testing in Santa Clara County, including who should get tested and testing locations, visit www.sccfreetest.org.
Visit www.sccfreevax.org for information on vaccination eligibility and locations in Santa Clara County.
As families shelter in place, domestic violence victims are at increased risk of abuse. If you or someone you know is experiencing abuse by an intimate partner, there are resources in our community that can help. Domestic violence agencies continue to operate their 24-hour crisis hotlines, provide remote crisis counseling and safety planning, and offer other services, such as emergency shelter, housing assistance, and legal advocacy.
Available resources:
AACI Asian Women’s Home
www.dv.aaci.org
24-hour Hotline: (408) 975-2739
Languages: English, Spanish, Vietnamese, Mandarin and OVietnamese, Mandarin and Other Asian Languages
Community Solutions (South County)
www.communitysolutions.org
24-hour Hotline: 1-877-363-7238
Languages: English and Spanish
Family Justice Centers (Legal Services)
San Jose Location: (408) 975-2739
South County Location: (408) 779-2113
Maitri
www.maitri.org
Helpline: 1-888-862-4874 (Live: Monday-Friday, 9am-3pm; voicemails checked other times)
Languages: English and South Asian Languages
Next Door Solutions to Domestic Violence
www.nextdoorsolutions.org
24-hour Hotline: (408) 279-2962
Languages: English and Spanish
SafeChat Silicon Valley (Live Online Chat)
www.safechatsv.org
Open 7 days a week
Languages: English and Spanish
YWCA Silicon Valley
www.ywca-sv.org
24-hour Hotline: 1-800-572-2782
Languages: English and Spanish
The County of Santa Clara Office of Gender-Based Violence Prevention is sharing important resources for domestic violence survivors during COVID-19. Visit the website or download this flyer for resources that can provide help in-person, online or by phone.
If you are an employee of a business that has been affected by the Novel Coronavirus (COVID-19), the Assistance and Resources for Businesses Impacted by Coronavirus webpage may have resources that can help.
The County of Santa Clara Office of Labor Standards Enforcement (OLSE) in partnership with the Fair Workplace Collaborative have two resource lines for workers financially impacted by COVID-19:
Santa Clara County COVID-19 Assistance Navigation Hotline: 408-809-2124
Workers financially impacted by COVID-19 can call this FREE hotline for information and other coronavirus-related resources. This is a voicemail hotline. Callers can leave a message in English, Español, Tiếng Việt, and 中文 (with more languages to come) and a navigation manager will call them back within 24 hours.
OLSE Attorney Staffed Advice Line: 1-866-870-7725
The attorney staffed advice line is available to both businesses and workers. Employers seeking compliance information and workers seeking guidance about their legal protections and rights in the workplace can access this FREE service. The OLSE Advice Line provide advice in English, Español, Tiếng Việt, 中文, Tagalog, and Visayan. Due to high call volume, callers may be asked to leave a message. All messages will receive a call-back within 48 hours.
Family Resource Centers (FRC) can assist with food, diapers, baby wipes, child activity kits and connection to other community resources. To learn more about the menu of programs, services, and activities available for parents, caregivers, and community members please contact the Family Resource Centers:
First 5 Family Resource Centers in Santa Clara County
For information and contact details on First 5 FRCs, visit First 5 Santa Clara County online or download the flyer in English and Spanish (Español).
Rebekah Children’s Services: Adelante and Morgan Hill Family Resource Center
For information, visit Rebekah Children’s Services online, call (408) 846-2100 or email [email protected]
Catholic Charities Family Resource Centers: Cureton, Dahl, Educare, Evergreen, Hubbard, Josephine Guerrero, Luther Burbank, San Miguel, Seven Trees, Sherman Oaks
For more information, visit Catholic Charities online or call (408) 468-0100.
Roots Community Health Center, South Bay: Roots Family First Engagement Center
For more information, visit Roots Family First Engagement Center online or call (408) 490-4710 (South Bay location).
International Children Assistance Network: ICAN Family Resource Center
For more information, visit ICAN online or call 408-509-8788 / 408-509-1958.
African American Community Service Agency (AACSA) Family Resource Center
For more information, visit AACSA online, call (408) 292-3157 or email [email protected].
SOMOS Mayfair: Cesar Chavez & Painter Family Resource Center
For more information, visit SOMOS Mayfair online, call (408) 928-7270 or email [email protected].
Gardner Health Services: Gardner Downtown Resource Center
For more information, visit Gardner Health Services online or call (669) 444-5482.
California Work Opportunity and Responsibility to Kids (CalWORKs) is a cash aid program for low-income families to meet their basic needs. It also provides education, employment, and training programs to help families get jobs and move towards self-sufficiency. Childcare, transportation, work expenses and counseling are available for families in work activities. For more information, visit MyBenefits CalWIN or call the 24-hour automated InfoLine at 1-877-96-BENEFITS or 1-877-962-3633.
General Assistance for Adults (GA) assists low-income residents who are not eligible for cash assistance from other state and/or federal programs. Santa Clara County’s GA Program provides monthly grants to eligible persons legally residing in the county who have no other means of support. Visit the General Assistance website for more information or call (408) 758-3100.
The California Employment Development Department (en español) provides a variety of support services to individuals affected by the Coronavirus in California:
- Undocumented workers can apply for State Disability Insurance (SDI) or Paid Family Leave
- If a medical professional says you are unable to work due to Coronavirus or another medical condition, you may be eligible for State Disability Insurance. You do not need work authorization to apply for State Disability Insurance. Undocumented workers may apply. Online application: ca.gov (SDI online).
- If a close family member is ill, you may be able to receive benefits to take care of them through Paid Family Leave. You do not need work authorization for Paid Family Leave benefits. Apply at ca.gov (SDI Online).
- Reduced Work Hours: If your employer has reduced your work hours or shut down operations due to Coronavirus, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own.
- Layoff Alternatives: Partial claims for employees whose employers want to keep them when there is a lack of work. A partial Unemployment Insurance claim can be used for any claimant who works less than their normal full-time hours, and whose employers want to keep them.
California Work Opportunity and Responsibility to Kids (CalWORKs) is a cash aid program for low-income families to meet their basic needs. It also provides education, employment, and training programs to help families get jobs and move towards self-sufficiency. Childcare, transportation, work expenses and counseling are available for families in work activities. For more information, visit MyBenefits CalWIN or call the 24-hour automated InfoLine at 1-877-96-BENEFITS or 1-877-962-3633.
General Assistance for Adults (GA) assists low-income residents who are not eligible for cash assistance from other state and/or federal programs. Santa Clara County’s GA Program provides monthly grants to eligible persons legally residing in the county who have no other means of support. Visit the General Assistance website for more information or call (408) 758-3100.
The California Employment Development Department (en español) provides a variety of support services to individuals affected by the Coronavirus in California:
- Undocumented workers can apply for State Disability Insurance (SDI) or Paid Family Leave
- If a medical professional says you are unable to work due to Coronavirus or another medical condition, you may be eligible for State Disability Insurance. You do not need work authorization to apply for State Disability Insurance. Undocumented workers may apply. Online application: ca.gov (SDI online).
- If a close family member is ill, you may be able to receive benefits to take care of them through Paid Family Leave. You do not need work authorization for Paid Family Leave benefits. Apply at ca.gov (SDI Online).
- Reduced Work Hours: If your employer has reduced your work hours or shut down operations due to Coronavirus, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own.
- Layoff Alternatives: Partial claims for employees whose employers want to keep them when there is a lack of work. A partial Unemployment Insurance claim can be used for any claimant who works less than their normal full-time hours, and whose employers want to keep them.
Community Health Partnership health centers and clinics offer accessible, affordable, and culturally competent health care services for low-income and medically underserved populations. Learn more on the Community Health Partnership website or download the list of health centers.
Community Health Center Services in San Jose are provided to patients with or without insurance, independent of their immigration status, and all information is safeguarded. To learn more, download the list of Community Health Center services.
Covered California and Valley Health Plan (VHP) are here to help you and your family get the health coverage you need. For more information about available health plans, contact VHP at (408) 885-3560 or visit the VHP website.
The County of Santa Clara Health System provides comprehensive care, services and programs, and includes: Santa Clara Valley Medical Center (SCVMC), O'Connor Hospital (OCH), St. Louise Regional Hospital (SLRH), primary care and specialty clinics, and Behavioral Health Services. For more information on health and medical services or to find a hospital or health clinic location, visit these websites:
Santa Clara Valley Medical Center
County of Santa Clara Health System
For more information about behavioral and mental health services, view the Behavioral Health and Mental Health Services tab above.
Season of Sharing Fund provides grants for housing and family needs assistance for low-to-moderate income families with dependent children, older adults (55+), disabled individuals, veterans, survivors of domestic violence, pregnant women in their 2nd or 3rd trimester, and transitioning emancipated foster youth who have a critical need and who reside in Santa Clara County and several other Bay Area counties. Assistance is provided in the form of grants that are paid directly to the supplier of services, such as a landlord. Applicants do not receive direct grants.
The Homelessness Prevention System (HPS) provides temporary financial assistance (e.g. rent, deposit, or utility payment) to low-income families or individuals who are struggling to maintain their housing. All agencies provide assistance to eligible applicants regardless of immigration status. To contact any of the HPS participating agencies, call (408) 926-8885 or email [email protected].
The County enacted an eviction moratorium on "no-fault" evictions and evictions for non-payment of rent for tenants who have incurred substantial income loss and/or substantial out-of-pocket medical expenses as a result of the COVID-19 pandemic. This moratorium applies throughout Santa Clara County, including cities, and helps protect both residential as well as small business tenants. Tenants and landlords can learn more on the County eviction moratorium webpage or view a rental assistance resource list for tenants and landlords affected by COVID-19.
The County of Santa Clara Office of Supportive Housing offers a list of resources for tenants and landlords, including resources for legal help and/or referrals:
Legal Help and/or Referral and Other Resources (for Residential Tenants)
Law Foundation of Silicon Valley
408-280-2424
https://www.lawfoundation.org/coronavirus
Bay Area Legal Aid
800-551-5554
https://baylegal.org/homepage/baylegals-covid-19-response/
Asian Law Alliance
408-287-9710
https://asianlawalliance.org/
Project Sentinel
408-720-9888
https://www.housing.org
Lawyer Referral Service, Santa Clara County Bar Association
408-971-6822
(30-minute low-cost consultation with a local attorney; fees for additional services)
https://sccba.community.lawyer/
2-1-1 United Way Bay Area (information and referral service)
211 or 800-273-6222
https://www.211bayarea.org/santaclara
Legal Help and/or Referral and Other Resources (for Landlords)
Project Sentinel
408-720-9888
https://www.housing.org
Lawyer Referral Service, Santa Clara County Bar Association
408-971-6822
(30-minute low-cost consultation with a local attorney, fees for additional services)
https://sccba.community.lawyer/
The California Apartment Association
800-967-4222
CAA Tri-County
408-342-3500
(Statewide trade group that serves rental home and apartment owners and managers through public affairs, education and customer service.)
https://caanet.org/coronavirus-resources-for-navigating-the-outbreak/
The following services are available to all members of our community, regardless of ability to pay or immigration status.
Health and Medical Services:
Community Health Center Services in San Jose are provided to patients with or without insurance, independent of their immigration status, and all information is safeguarded. To learn more, download the list of Community Health Center services.
The County of Santa Clara Health System provides comprehensive care, services and programs, and includes: Santa Clara Valley Medical Center (SCVMC), O'Connor Hospital (OCH), St. Louise Regional Hospital (SLRH), primary care and specialty clinics, and Behavioral Health Services. For more information on health and medical services or to find a hospital or health clinic location, visit these websites:
Santa Clara Valley Medical Center
County of Santa Clara Health System
Financial Assistance:
The California Employment Development Department (en español) provides a variety of support services to individuals affected by the Coronavirus in California:
Undocumented workers can apply for State Disability Insurance (SDI) or Paid Family Leave
- If a medical professional says you are unable to work due to the virus or another medical condition, you may be eligible for State Disability Insurance. You do not need work authorization to apply for State Disability Insurance. Undocumented workers may apply. Online application: ca.gov (SDI online)
- If a close family member is ill, you may be able to receive benefits to take care of them through Paid Family Leave. You do not need work authorization for Paid Family Leave benefits. Apply at ca.gov (SDI Online).
Disaster Relief Assistance for Immigrants Program (DRAI)
Santa Clara County residents can apply for the DRAI program, funded by the State of California, that provides one-time disaster relief assistance adult undocumented immigrant adults over the age of 18 who have been impacted by the COVID-19 pandemic. Apply through Catholic Charities of Santa Clara County, Monday - Saturday, 8 am - 8 pm. Call (866) 490-3899 or visit the Catholic Charities website for more information.
Asistencia para Inmigrantes Afectados por la Pandemia de COVID-19 (DRAI)
Los residentes del condado de Santa Clara pueden aplicar con Caridades Católicas del Condado de Santa Clara para recibir asistencia financiera. El Estado de California proporcionará asistencia de ayuda por desastre por única vez a adultos inmigrantes indocumentados mayores de 18 años que hayan sido afectados por la pandemia COVID-19.
Lunes - Sabado, 8 am - 8 pm
Llame al (866) 490-3899
Para obtener más información, visite Catholic Charities
Legal Assistance:
Tenants: Bay Area Legal Aid provides resources and news for tenants during COVID-19, including: first steps to protect yourself if you are having trouble paying rent during COVID-19; guidance on how to protect yourself if you can't pay rent during COVID-19; and legal resources for tenants. Visit the Bay Area Legal Aid website to learn more.
Immigration and/or Public Benefits: Free and low-cost legal advice is available through the following organizations:
- Bay Area Legal Aid: Call (408) 850-7066, assistance available in English, Spanish
- Asian Law Alliance: Call (408) 287-9710, assistance available English, Vietnamese, Chinese, Tagalog, Korean, Spanish
- Law Foundation: Call (408) 280-2420, assistance available in English, Vietnamese, Chinese, Spanish, and more languages. Law Foundation does not specialize in immigration law, but can answer questions about using Public Benefit programs.
Resource Guides:
California's new Immigrant Resource Guide provides information on resources available to immigrant families, such as for COVID-19 testing under Medi-Cal and small business support; some resources are available regardless of immigration status. Visit http://covid19.ca.gov to learn more.
Immigrant Eligibility for Public Programs During COVID-19 Resource Guide, prepared by Protecting Immigrant Families, provides a general overview of immigrant eligibility for some of the federal public programs available to support individuals and families during the COVID-19 crisis under existing law, including healthcare, food assistance, cash assistance, and unemployment insurance. Note: Treatment and testing for COVID-19 will not have immigration consequences as part of a public charge assessment. The federal government has also promised that immigrants can enroll temporarily in Medicaid (Medi-Cal) solely to seek testing and treatment for COVID-19 without fearing immigration consequences due to public charge.
Housing Assistance:
The Homelessness Prevention System (HPS) provides temporary financial assistance (e.g. rent, deposit, or utility payment) to low-income families or individuals who are struggling to maintain their housing. All agencies provide assistance to eligible applicants regardless of immigration status. To contact any of the HPS participating agencies, call (408) 926-8885 or email [email protected].
Utilities:
Internet Essentials from Comcast: Staying Connected During Coronavirus: Comcast is offering low-income families free Internet at home during the COVID-19 crisis. New customers will receive two free months of Internet service if they apply by May 13, 2020. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. Comcast is waiving this qualification if customers apply and are approved by May 13. Immigrant families are eligible. Visit Comcast Internet Essentials to apply.
The Homelessness Prevention System (HPS) provides temporary financial assistance (e.g. rent, deposit, or utility payment) to low-income families or individuals who are struggling to maintain their housing. All agencies provide assistance to eligible applicants regardless of immigration status. To contact any of the HPS participating agencies, call (408) 926-8885 or email [email protected].
Internet Essentials from Comcast: Staying Connected During Coronavirus: Comcast is offering low-income families free Internet at home during the COVID-19 crisis. New customers will receive two free months of Internet service if they apply by May 13, 2020. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. Comcast is waiving this qualification if customers apply and are approved by May 13. Immigrant families are eligible. Visit Comcast Internet Essentials to apply.
The Homelessness Prevention System (HPS) provides temporary financial assistance (e.g. rent, deposit, or utility payment) to low-income families or individuals who are struggling to maintain their housing. All agencies provide assistance to eligible applicants regardless of immigration status. To contact any of the HPS participating agencies, call (408) 926-8885 or email [email protected].
Several organizations provide legal assistance, including free or low-cost legal advice, resources and information on a variety of issues.
Tenants: Bay Area Legal Aid provides resources and news for tenants during COVID-19, including: first steps to protect yourself if you are having trouble paying rent during COVID-19; guidance on how to protect yourself if you can't pay rent during COVID-19; and legal resources for tenants. Visit the Bay Area Legal Aid website to learn more.
Immigration and/or Public Benefits: Free and low-cost legal advice is available through the following organizations:
- Bay Area Legal Aid: Call (408) 850-7066, assistance available in English, Spanish
- Asian Law Alliance: Call (408) 287-9710, assistance available English, Vietnamese, Chinese, Tagalog, Korean, Spanish
- Law Foundation: Call (408) 280-2420, assistance available in English, Vietnamese, Chinese, Spanish, and more languages. Law Foundation does not specialize in immigration law, but can answer questions about using Public Benefit programs.
The County of Santa Clara Office of LGBTQ Affairs' COVID-19 FAQs and Resources provides the LGTBQ community competent and inclusive resources, including medical care; physical, mental and social health; youth and homelessness; employment and businesses; and more.
The following resources, as well as other resources listed on this web page, are available to seniors and disabled adults:
Sourcewise provides a comprehensive directory of community resources to help members of the community locate services available to older adults in Santa Clara County. View the directory online, contact Sourcewise Community Resource Specialists at (408) 350-3200 (select option 1), or email [email protected].
The In-Home Supportive Services Program (IHSS) provides assistance to disabled individuals to enable them to remain safely in their own homes. To apply for IHSS, call 408-792-1600 and press # to leave a voice mail saying that you are requesting to apply; include your name and phone number as part of the message. The office lobby is closed to the public.
Senior Nutrition Meal Sites have temporarily closed for dine-in meals but are offering take-out meals at most locations. View the map of locations and hours of operation.
Meals on Wheels provides home-delivery of meals to homebound seniors. Call (408) 350-3246 for more information or to sign up.