The Behavioral Health Services Department (BHSD) is staffed with essential employees who are responding to calls to the following hotlines and call centers:
BHSD Call Center
The Call Center operates 24-hours, 7 days per week: 1-800-704-0900 and makes referrals to available community services.
If you speak another language, language services are available free of charge. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).
Suicide and Crisis Hotline
The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204.
Crisis Text Line
The Crisis Text Line provides free, text-based, confidential assistance to people in need in Santa Clara County. To receive text-based support from trained Crisis Text Line counselors, Santa Clara County residents can text RENEW to 741741.
Substance Use Treatment Services
The Gateway Call Center for Substance Use Treatment Services operates Monday through Friday, from 8 AM to 5 PM, Ph: 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community outpatient program. After hours calls requesting services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.
Youth Substance Use Treatment Services operates Monday through Friday from 9 AM to 6 PM, Ph: 408-272-6518; For after-hour assistance, call 800-488-9919.
Uplift Family Services' Mobile Response and Stabilization Services
The Uplift Family Services' Mobile Response and Stabilization Team provide 24-hour intervention to children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085 or call toll-free 1-877-41-CRISIS (412-7474).
Mobile Crisis Response Teams (MCRTs)
The Mobile Crisis Response Teams screens and assesses crisis situations over the phone, and when needed deliver crisis intervention services at locations throughout the county. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8 AM to 8 PM; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.
Behavioral Health Urgent Care
Anyone with urgent psychiatric or medication needs should go to the Urgent Care, which is a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. Behavioral Health Urgent Care is open from 8 AM to 10 PM daily and is located at 2221 Enborg Court, San Jose, CA 95128.
Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.
Also, visit the BHSD website https://bhsd.sccgov.org to access information about Coping with Stress During Infectious Disease Outbreaks available in English, Spanish, Chinese, Tagalog, and Farsi.