The Behavioral Health Services Department (BHSD) is staffed with essential employees who are responding to calls to the following hotlines and call centers:
Mental Health Services Call Center
The Call Center will continue operating 24-hours, 7 days per week: 1-800-704-0900. The Center will make referrals to available community services.
If you speak another language, language assistance services, free of charge, are available to you. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).
Suicide and Crisis Hotline
The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204
Crisis Text Line
The Crisis Text Line continues to be available and provides free, text-based, confidential assistance to people in need in Santa Clara County. To receive text-based support from trained Crisis Text Line counselors, Santa Clara County residents can text RENEW to 741741.
Substance Use Services Call Center
Substance Use Services Call Center (formerly Gateway Call Center) operations will continue Monday through Friday, from 8 AM to 5 PM, Ph: 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.
Uplift Family Services' Mobile Crisis Team
The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention to children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085 or call toll-free 1-877-41-CRISIS (412-7474).
Mobile Crisis Response Teams (MCRTs)
The Mobile Crisis Response Teams continues to screen and assess crisis situations over the phone, and when needed deliver crisis intervention services at locations throughout the county. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8 AM to 8 PM; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.
Mental Health Urgent Care
Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8 AM to 10 PM daily and is located at 871 Enborg Court, Unit 100, San Jose.
Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.
Also, visit the BHSD website www.sccbhsd.org to access information about Coping with Stress During Infectious Disease Outbreaks available in English, Spanish, Chinese, Tagalog, and Farsi.