Updates Regarding County Services During Novel Coronavirus (COVID-19)

UPDATE August 3, 2021: Vaccination continues to protect against severe COVID-19 illness, but with the COVID-19 Delta variant now infecting a small percentage of vaccinated people as well as many unvaccinated people, eight Bay Area health officers have issued Health Orders requiring masks indoors in public places. The Orders require all individuals, regardless of vaccination status, to wear face coverings when indoors in public settings, with limited exceptions, starting at 12:01 a.m. on Tuesday, August 3rd.

Some non-essential, in-person County services remain suspended to help slow the spread of COVID-19. Customers are asked to conduct business via phone or online channels. (Scroll down to see more details for each department.)

Essential services are defined as those necessary to protect the health, safety and welfare of the community. All Santa Clara County hospitals and health clinics continue to remain open. Services provided by law enforcement and first-responders will continue, and many departments will operate with modified services to minimize in-person contacts. 

This website will be regularly updated as new information becomes available.

 

Department-Specific Information and Operational Updates 

    On June 21, 2021, full in-person customer service resumed at the Assessor’s Office. The office offers drop-in, or appointment service, for visitors to the office.

    However, most business can be conducted by phone, email, or via web services. Please explore the Assessor’s website for information related to many property tax assessment issues.

    Should you decide to visit in-person, please be advised that County Policy requires that all visitors wear a mask while conducting business on-site.

    The Behavioral Health Services Department ​(BHSD) is staffed with essential employees who are responding to calls to the following hotlines and call centers:

    Mental Health Services Call Center

    The Call Center will continue operating 24-hours, 7 days per week: 1-800-704-0900. The Center will make referrals to available community services.

    If you speak another language, language assistance services, free of charge, are available to you. Call 1-800-704-0900 (TTY: 1-800.855.7100 or 711).

    Suicide and Crisis Hotline

    The Suicide & Crisis Hotline continues to operate 24-hours, 7 days a week: 1-855-278-4204

    Crisis Text Line

    The Crisis Text Line continues to be available and provides free, text-based, confidential assistance to people in need in Santa Clara County. To receive text-based support from trained Crisis Text Line counselors, Santa Clara County residents can text RENEW to 741741.

    Substance Use Services Call Center

    Substance Use Services Call Center (formerly Gateway Call Center) operations will continue Monday through Friday, from 8 AM to 5 PM, Ph: 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.

    Uplift Family Services' Mobile Crisis Team

    The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention to children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085 or call toll-free 1-877-41-CRISIS (412-7474).

    Mobile Crisis Response Teams (MCRTs)

    The Mobile Crisis Response Teams continues to screen and assess crisis situations over the phone, and when needed deliver crisis intervention services at locations throughout the county. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8 AM to 8 PM; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.

    Mental Health Urgent Care

    Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8 AM to 10 PM daily and is located at 871 Enborg Court, Unit 100, San Jose.

    Please note: Routine and non-urgent services and appointments are being replaced by telephone visits when possible.

    Also, visit the BHSD website www.sccbhsd.org to access information about Coping with Stress During Infectious Disease Outbreaks available in English, Spanish, Chinese, Tagalog, and Farsi.​

    Pursuant to the provisions of California Governor’s Executive Order N-29-20, issued on March 17, 2020, certain meetings of the Board of Supervisors and Board Policy Committees will be held by teleconference only. No physical location will be available for these teleconference meetings; however, members of the public will be able to participate in the meetings as noted below, and online streaming will continue as normal in the following forms:

    Public Comment Instr​uctions

    Members of the Public may provide public comments to teleconference meetings as follows:

    • Written public comments may be submitted by email to [email protected]. Written comments will be distributed to the Board as quickly as possible, however, please note that documents may take up to 24 hours to be posted to the agenda outline.
    • Spoken public comments will be accepted through the teleconference meeting. To address the Board, click on the link below for the appropriate meeting to access a Zoom-based meeting. Please read the following instructions carefully.
      1. You may download the Zoom client or connect to the meeting in-browser. If using your browser, make sure you are using a current, up-to-date browser: Chrome 30+, Firefox 27+, Microsoft Edge 12+, Safari 7+. Certain functionality may be disabled in older browsers including Internet Explorer.
      2. You will be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.
      3. When the Board President calls for the item on which you wish to speak, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.
      4. When called, please limit your remarks to the time limit allotted.

    Upcoming Teleconference Meetings

    Upcoming meetings of the Board of Supervisors and Board Policy Committees, conducted via teleconference, will be identified as teleconference meetings on each applicable agenda. Please see links below to the agenda portal for the Board of Supervisors and each Policy Committee. Teleconference links will be posted on each agenda, and on the Welcome page for the meeting group.

    If you only wish to watch the meeting, not address the Board, the Clerk requests that you utilize one of the standard streaming options as noted above.

    In compliance with the Ameri​​cans with Disabilities Act and the Brown Act, those requiring accommodation for these meetings should notify the Clerk of the Board's Office 24 hours prior to the meeting at (408) 299-5001 or [email protected].

    The office lobby for the Department of Child Support Services reopened on July 19, 2021.

    The department has taken some precautionary steps to keep customers and staff safe.  Although the office is open to the public, a few things have changed. Go to the website for more information about in-person visits and video meetings with case workers. Please remember that customers coming into the office lobby must wear a mask. The Child Support Services staff look forward to serving you.

     

    Most Santa Clara County Clerk-Recorder’s Office services can be conveniently accessed from your home or anywhere in the world using the Office’s Remote Services. The Clerk Recorder’s Office offers three ways to access services, including pre-scheduled in-person appointments, online services, and drop-off/mail-in services.

    The Clerk Recorder’s Office has been providing online and drop-off/mail-in services to Santa Clara County residents since the onset of the pandemic. On June 28, the office added in-person services by appointment only.

    Visit www.clerkrecorder.org to pre-schedule appointments for in-person visits and access online services.

    REMOTE SERVICES

    • Birth, Death and Marriage Certified Copies: Birth, death and marriage records can be requested through the mail, drop box, or online through the VitalChek service. A completed sworn statement (in addition to a notary acknowledgment) is required. Completed requests will be sent through the US mail within four to six weeks.

    Vital Records copy request forms and information.

    • Marriage License & Ceremony Services: Services are only available if either one or both of the parties reside in Santa Clara County and both parties must be within California.
      Marriage License forms and information

    For general questions, email [email protected] or call 408-299-5688.

    • Real Estate Recording: Documents sent through the mail and received through our drop box will be reviewed and recorded within 10 business days, if they meet all recording requirements. The original will be mailed out within six to eight weeks. 

      For general questions about recording documents and fees, email [email protected].
    • Note: We do not carry real estate recording forms and we do not give legal advice. For copies of recorded documents, please see Business Filings & Official Record Copies.  For questions relating to Propositions 19 & 58, please contact the Santa Clara County Assessor's Office
    • Passport Applications - Passport applications are not accepted or processed at this time.
    • Business Filings & Official Record Copies:
    • Fictitious Business Filings (FBN) and Official Record Copy requests will continue to be accepted either via mail, drop box or email.  However, you may now make an appointment for these services.

      If you have general questions and official record copy requests,  email us at [email protected] or call us directly at 408-299-1558.
      Fictitious Business Names forms and information.

      Official Record copy information.
    • Notary Oaths and Filings
    • Notary filings will continue to be accepted through the mail or our drop box.  However, you may now make an appointment for these services.

      Access Notary Oath filing information.

      If you have general questions, 
      email us at [email protected] or call us directly at 408-299-1558.
    • CEQA Postings  

      CEQA postings will continue to be accepted electronically if it is under the ten-page limit.
      General 
      CEQA information
      You can also search a list of  CEQA postings
    • If you have general questions, email us at [email protected] or call us directly at 408-299-1558.
    • Grantor/Grantee Index
    • The Clerk-Recorder's Office can send out a daily .csv file OR a monthly .csv file that contains all the recordings for the past 30 days by email.  These files will include date, document number, grantor/grantee, document titles(s), and transfer tax paid.  To receive these emails, please submit a request by email​ to [email protected]  with the subject line of "Request for Recorded Documents Report" to be reviewed and added to our email list. For any other research requests, please email to [email protected]   with the subject line of "Research Request".

     

    IN-PERSON SERVICES

    Customers can book appointments on the website at www.clerkrecorder.org or contact the call center at 408-299-5688, for the following:

    • Vital Copies (Birth, Death and Marriage certificates) and Recording Real Estate Documents (By Appointment Only)
    • Filing Fictitious Business Names, CEQA, Notary Oaths/Official Records Copies, call 408-299-1558 or email at [email protected]

    To protect the health and safety of our staff and customers, masks must be worn by all members of the public in all County facilities, regardless of vaccination status.

    For more information, contact the Clerk Recorder’s Office via email at [email protected], by phone at 408-299-5688, or visit our website at www.clerkrecorder.org

     

     

    The Controller-Treasurer Department is primarily a central service organization providing the backbone accounting and financial support to the operations of the departments providing direct client services. Therefore, most activities need to be retained at a moderate level because of the impact on County financial operations, and externally, the cities, schools, and special districts that the Department provides services such as disbursements, banking, property tax administration, investment, and debt, to support ongoing operations in the County and its local jurisdictions. To that end, in the event of significant staffing shortages related to COVID-19, efforts will be prioritized to ensure the following essential services are retained: 

    • General Accounting Unit
    • Payroll Unit
    • Claims Unit
    • Investment Unit

    Additional prioritized focus will be on ensuring critical aspects of the following units are supported:

    • Property Tax Unit
    • Debt Unit
    • Tax Roll Control Unit
    • Cost Management Unit

    The following functions classified as Non-Essential have impacted service levels with key duties performed in a hybrid fashion:

    • Administration Unit

    Other related customer service impacts include the following:

    • The department’s reception desk is open.

    Visitations have been re-established into the correctional facility. Abiding by all county and health protocols is essential for entry inside the facility.

    COVID-19 HEALTHCARE IN THE COUNTY JAILS AND SERVICES FOR THE REENTRY POPULATION

    • As the novel coronavirus (COVID-19) outbreak continues to accelerate in Santa Clara County, the County is implementing aggressive measures to prevent its spread in the County jails and juvenile facilities and to protect incarcerated youth and adults. 
    • The County of Santa Clara Health System’s Adult Custody Health Services is the health care provider to the County jails and juvenile facilities.  Healthcare staff has collaborated with the Public Health Department and, like other County healthcare providers, follows evolving best practices for COVID-19 prevention and containment.
    • As a preventative COVID-19 measure, the Adult Custody Health Medical Director – in consultation with Public Health – recommended an immediate reduction to the adult jail population.  Since mid-March, the adult jail population has been reduced by over 400 inmates, consistent with public safety considerations, through proactive release and jail diversion efforts.  Continued efforts are underway to safely reduce the number of inmates in custody.  Custody Health staff, in collaboration with staff from the County’s Office of Reentry Services and Office of Supportive Housing, are working to link individuals leaving custody to healthcare needs and community services.  The County established an interdepartmental team to focus specifically on working with Custody Health to complete or enhance assessments of those who are about to be released, stratify needs, assign and provide resources and services, provide temporary housing as needed, and work towards successful long-term outcomes following release.
    • The Office of the Sheriff agreed to post the Reentry Resource Center’s modified schedule and phone number at various locations at the Elmwood Correctional Facility and forward the information to Sheriff’s Program staff.  Office of Reentry Services (ORS) placed resource information in the lobbies at Elmwood Correctional Facility and the Main Jail, and is working on staffing up resource tables to connect individuals with services and resources upon release from custody.  In addition, ORS staff is following up with clients who call the Reentry Resource Center and linking those clients to services they seek, primarily information on how to obtain public benefits and access to primary health services.  
    • Custody Health staff has screened inmates for travel history to areas affected by COVID-19.  As COVID-19 spread to Santa Clara County and involved community transmission, the County revised its screening criteria.  All inmates are pre-screened for COVID-19 symptoms before entering the jails and immediate isolation practices are implemented where necessary.  This screening practice allowed the County to identify and isolate the single COVID-19 positive individual currently in custody during the screening process, before the inmate was housed with any others currently in custody.
    • Educational materials were posted throughout the jails advising staff, visitors, and inmates about COVID-19 prevention measures.  The materials also advise inmates to contact medical staff immediately if symptoms were noticed.  The County is providing ongoing education for custody and healthcare staff about COVID-19 prevention practices. 
    • Essential in-house Custody Health services continue.  The medical sick call process continues twice a day.  Pill call is unaffected.  Inmates have continued daily access to nursing staff for healthcare needs 24 hours a day.  Essential mental health, medical, and non-routine dental care appointments are continuing.  Essential radiological services are still being provided.  Consistent with current practices in the medical community, non-urgent, non-emergent outside specialty clinics will be rescheduled.
    • Custody Health will offer COVID-19 testing and vaccines in the booking process.
    • Any inmate reporting symptoms consistent with COVID-19 will be immediately masked, isolated, and undergo further investigation.  Where appropriate, the inmate will be isolated pending influenza and/or COVID-19 testing.  If the inmate’s test is positive for COVID-19, the inmate will be treated using best practices for isolation and containment and will receive medical care from healthcare staff and the hospital as appropriate.
    • All inmates have received informational material regarding information about the COVID-19 virus. As such, all inmates have been offered vaccines and can request a vaccine at any time in custody or booking process by Custody Health.
    • Medical privacy laws prevent the sharing of private medical information, which includes COVID-19 related information.  Accordingly, the County cannot share personal health information about inmates with friends and family.  Legal guardians of incarcerated minors are entitled to medical information. 
    • Consistent with practices throughout the County, Public Health is notified about all positive COVID-19 results.

    The Office of the County Counsel reception desk at 70 W. Hedding Street is open Monday through Friday from 8:00 a.m. to 5:00 p.m.  The Office of the County Counsel provides legal advice and support to the County of Santa Clara Board of Supervisors and all County agencies and departments.​​

    County Fire​ has suspended all station tours, public education presentations, touch-a-truck events, apparatus displays, auction dinners,​ fire safety talks, blood pressure screenings, and other public events until further notice.​

    All Santa Clara County Library District (SCCLD) locations including Campbell Express, Cupertino, Gilroy, Los Altos, Milpitas, Morgan Hill, Saratoga and Woodland Libraries, are fully open to the public Monday-Saturday for browsing, use of public computers and printers, curbside holds pickup, and more. For details, please visit sccld.org/informed for an updated list of available hours and services. 

    The following online library services are always available free through the website:

    • Ebooks, audiobooks
    • Streaming videos, movies, tv and music
    • Job and career resources including live online help through JobNow
    • Student homework help and live online tutoring through Brainfuse
    • Mindfulness through Headspace
    • eMagazines and news
    • Research resources including Genealogy
    • Online storytime for children and families in English, Spanish and  Chinese
    • Virtual programs for all ages Monday-Saturday
    • Free online library eCard registration for Santa Clara County Library District residents

    For more information, visit sccld.org or follow us on social media @SCCLD

    The DA’s Office​ has worked with its justice system partners to take measures to reduce the number of people in jail and the number of in-person court hearings. 

    Court deadlines for arraignments and trials are being extended, and discussions are ongoing regarding the possibility of conducting arraignments and other hearings through video conferencing. At this point, trials in progress will continue to conclusion. 

    The Office will remain open to the public for general business and victim services, but in-person staffing has been significantly reduced.

    The Division of Equity & Social Justice (DESJ) has taken number of precautionary measures to ensure the health and safety of our staff and residents. Such measures include placing on hold any activities, including meetings, workshops, or other face-to-face gatherings, and, to the extent possible, providing services remotely.

    Please visit our website for more information: 

    https://desj.sccgov.org/home

     

    As an essential service, the Santa Clara County Emergency Medical Services​ (EMS) System will continue to respond to 9-1-1 calls for medical emergencies. We want to remind everyone that 9-1-1 use should be reserved for a medical emergency, especially one that requires immediate medical attention. ​

    For the Employee Services Agency, offices are open for customer service, however, in-person one-on-one meetings, new employee orientations, and retiree medical enrollment sessions will be discontinued until further notice. These services will continue to be provided via Microsoft Teams, phone, or email.

    Written examinations are continuing while observing public health orders to limit size of groups, maintain social distancing, and require face coverings while indoors.   

    Please contact our ESA departments via phone or email and provide specific information as to the needs, question, or concerns that you have, and our staff will contact you within 48 business hours.

    Contact Us - Employee Services Agency - County of Santa Clara (sccgov.org)

     

     

    All elective surgical and procedural services have reopened.

    All primary care and specialty care services have reopened. Some services have been limited or adjusted to telephone/video visits, depending on circumstances.

    Please call or schedule an appointment via My Health Online, or to get more information.

    All pharmacies are fully operational. Hours they are open are the same as the clinic where they are located.

    For updates on visitor policy, visit the Santa Clara Valley Medical Center website​.​

    The Office of Mediation and Ombuds Services (OMOS) is open and conducting all business operations by phone, email and video conference.

    The County recently passed a moratorium on evictions during the COVID-19 pandemic. As a part of the County’s comprehensive approach to executing this measure, OMOS’ mediation services are being used to address any conflicts that may arise as a result of this moratorium on Unlawful Detainer/eviction matters. More importantly, mediation is an effective way for landlords and tenants to proactively and productively discuss the payment of rent that is owed, once the moratorium lifts.

    OMOS helps parties have difficult conversations, generate options, and reach voluntary resolution of their conflicts but does not provide legal advice. We offer help in English and Spanish.

    For more information about all of OMOS’ mediation services, visit our webpage www.sccgov.org/omos. To reach a mediator about cases related to landlord, tenant or eviction issues contact OMOS’ County Community Mediation Program at (408) 993-4130 or email [email protected]. ​

    For the safety of our employees and the community during the COVID-19 pandemic, the Office of the Medical Examiner-Coroner​ will remain open to the public during regular business hours: 8 a.m. to 4:30 p.m. To better assist you, please call the Medical Examiner-Coroner’s Office (408-793-1900) with your requests so we can process these more expeditiously either by phone or electronically. Please be mindful that the Medical Examiner-Coroner’s Office adheres to social distancing and the Public Health Officer’s directives. If you need to come to the Medical Examiner-Coroner’s Office, families are asked to designate one person to enter and conduct business with us to assure best practices are being followed and social distancing is maintained. Families are asked to designate one person to enter and conduct business with the Medical Examiner-Coroner as to assure best practices are being followed. ​

    Parks and Recreation​ will keep areas open that are conducive to safe social distancing. However, all public gathering areas in County Parks are closed including: visitor centers, museums, velodrome, dog parks, Fields Sport Park, all campgrounds/campsites/group camp areas, group picnic areas. All special events, recreation and education programs are cancelled.

    Minimized park crews will be maintaining and ensuring safety of park users in the open space and trail areas that remain open. Restrooms in key locations will be left open 24 hours.

    For private events, reservations and Special Use Permits, the Department is suspending its cancellation policy. The public may cancel any events or reservations with a full refund.​​

     

    ​​Please note:

    The County of Santa Clara has jurisdiction over Unincorporated lands.

    COVID-19: Operations and Services

    In accordance with the “Shelter In Place (SIP)” order issued by the County of San​​ta Clara Health Officer​​, for the COVID-19 Pandemic the Department of Planning and Development (DPD), is providing online / electronic and virtual services to the public. When remote online / electronic virtual services are not achievable the DPD office is open by Appointments only.

    The DPD is providing the following online / electronic services:

    Public Inquiries

    • Email our Permit Center at [email protected] and our permit technicians will respond to you
    • Schedule a virtual public counter consultation to schedule a videoconference meeting with our professional staff (Planning, Building, Geology, Environmental Health, Roads, Fire Marshal) to discuss your questions.

    Submit a Planning or Development Application

    Schedule an Inspection

    Schedule a Building or Grading Inspection

    The DPD will provide construction and building inspections services in compliance with Appendix B-1: Small Construction Project Protocol and Appendix B-2: Large Construction Project Site Protocol, as applicable.

    In Person Services

    Please note: The Department DPD is currently undergoing facility modifications to allow in person services to the public, in adherence with the required Social Distancing protocols. This website will be updated once these modifications are installed and in person services are available.

    Santa Clara County Public Health information about COVID-19

    The County of Santa Clara Public Health Department continues to work closely with healthcare providers, hospitals, and its partners to address novel coronavirus. The Health Department is taking action to protect the public and keep the community informed.

    The Office of Pretrial Services is operating with nearly full staffing, mostly remotely and is performing the following essential safety services:

    • Jail Assessment Reports (JARS with criminal histories, which include probable cause determinations)
    • Backgrounds for Family Court protective order decisions
    • Pretrial release supervision, including those with higher risk-higher needs, such as electronic monitoring clients.

    Other impacts:

    • Jail Assignment: to expedite pretrial and judicial safety reviews and releases, foregoing/abbreviating interviews.
    • Family Court Services: background investigations and reports for protective orders and emergency hearings only.
    • Supervision: performed largely remotely, except for necessary in-person electronic monitoring.
    • Main Pretrial Office at Charcot: staffed M-F, 8am – 5pm, but not scheduling in person appointments and referring walk-ins to telephonic communication with assigned supervision officers, with the exception of electronic monitoring installations and maintenance.
      • Phones: staffed, but calls are being prioritized based on nature of request and some callers may experience delays
      • Drug Testing: Prop 36 and other testing as necessary
    • Court Attendance: Virtual for Pretrial Services Officers

    ​​​​​For more information, visit the Office of Pretrial Services website

     

    • Adult Probation at 2314 N. First Street remains open to the public. However, clients are instructed to contact their assigned Probation Officer by phone before coming to the office as the Department has limited in office visits.
    • Clients who are recently released from custody need to call the Adult Division at (408) 435-2000 and ask for the Officer of the Day for direction and resources.
    • The lobbies located in North and South County offices are open.
    • The Juvenile Probation building and Courthouse remain open on a limited basis. However, clients are instructed to contact their assigned Probation Officer by phone before coming to the office as the Department has limited in-office visits.
    • Visiting at both Juvenile Hall and the William F. James Ranch is occurring on a limited basis. The Department has increased the use of phone and video calls for youth and families.
    • Programming provided by outside providers has been temporarily suspended at both the Juvenile Hall and William F. James Ranch. The Department has increase the use of phone and video technology for programming moving forward.
    • As the COVID-19 pandemic evolves, the Probation Department will continue to reassess the ability to offer services to the public in accordance with guidance received from the Public Health Department.
    • For inquires please call the following:
      • Adult Division:  (408) 435-2000
      • Juvenile Services:  (408) 278-5800
      • Juvenile Hall:  (408) 278-5850
      • William F. James Ranch:  (408) 201-7600

    Visit the Probation Department website for more information.

    The Public Defender Office is operating with essential staff only but continues to make every effort to provide essential services to our clients. The information below is the most current information we have at this time. 

    Client Representation:
    The court has significantly limited its operation for the next several weeks. The Santa Clara County Superior Court has information about its current operation on its website​.

    Public Defender Office continues to represent clients in court on the following types of cases at the following courthouses:

    Hall of Justice in San Jose, located at 190 W. Hedding Street
    1. In custody misdemeanor arraignments – D.42
    2. In custody felony arraignments – D.23 
    3. Palo Alto/Morgan Hill In Custody arraignments – D.24
    4. Family Violence arraignments (In custody and Out of Custody) – D.46
    5. Violation of Probation arraignments – D.24 (Thursday at 9:00)
    6. Preliminary Hearings – D.39, D.32 and D.34
    Family Justice Center in San Jose, located at 201 N. 1st Street
    1. Emergency Mental Health Reviews -D.61
    Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
    1. Detentions and Jurisdictional Hearings

    Alternate Defender Office​ continues to represent clients in court on the following types of cases at the following courthouses:

    Hall of Justice in San Jose, located at 190 W. Hedding Street
    1. In custody felony arraignments – D.23
    2. Family Violence arraignments (In custody and Out of Custody) – D.46
    3. Preliminary Hearings – D.39, D.32 and D.34
    Family Justice Center in San Jose, located at 201 N. 1st Street
    1. Emergency Mental Health Reviews -D.61
    Juvenile Justice Center in San Jose, located at 840 Guadalupe Parkway
    1. Detentions and Jurisdictional Hearings

    All other criminal cases are being continued. To get more information about your case, you can use the Court's public portal. If you do not have an attorney and need further assistance, please call the court at (408) 882-2700 (press 8 then 0). You can also reach the Criminal Court Clerk's Office at 408-808-6600 (press 4 then 1). 

    Seeking release of in custody defendants:
    PARR Unit is working night and day to obtain release for individuals who are still incarcerated through collaboration with the Court, DA, Sheriff and Pretrial Services. We have gotten roughly 400 individuals released through this process.

    Post custody release assistance:
    PDO is also working to assist individuals once they are released, in conjunction with the Reentry Resource Center and the Emergency Operations Center.

    Out of Custody In-Take Interviews:
    PDO has suspended office in-take interviews. All interviews will be conducted by phone. If you already scheduled an interview a paralegal will call you at the scheduled time. You can call (408) 299-7700 if you need to schedule an interview or need to reschedule it.

    Immigration Outreach:
    PDO continues to provide immigration outreach. Please call (408) 299-7061. 

    Offices:
    PDO Main Office: 120 W. Mission Street, San Jose – Office remains open to assist walk in clients, but phone calls are strongly encouraged if possible. You can call (408) 299-7700.

    Investigation Unit: 701 Miller Street (2nd Floor only), San Jose – CLOSED (Call PDO Main)

    South County: 17275 Butterfield Blvd, Suite B, Morgan Hill – CLOSED (Call PDO Main)

    North County: 231 Grant Avenue, Palo Alto – CLOSED (Call PDO Main)​​​

    Please call 2-1-1 with questions about programs and resources available in response to the novel coronavirus. Telephone (408) 885-3980 to reach the Public Health Department with questions about COVID-19.

    Many public health services are modified.

    California Children’s Services benefits and eligibility staff are available by phone at (408) 793-6200. In-person physical therapy and occupational therapy appointments are cancelled. The Medical Therapy staff are available by calling (408) 793-5900, or you can contact your child’s assigned therapist by email.

    WIC, the Women, Infants and Children Special Supplemental Nutrition Program, is providing services by phone at (408) 792-5101. All WIC offices operated by the County of Santa Clara are temporarily closed to all in-person appointments.

    STD Testing is limited to patients meeting certain criteria.

    The County of Santa Clara’s Needle Exchange program re-opened some of its needle exchange services at the following sites effective May 26, 2020. 

    SCHEDULE
    - Mondays, 1:30 pm - 3:30 pm at the Knox Avenue site: Story Road and Knox Avenue (one block west from King Road) in San Jose 

    - Tuesdays, 3:00 pm – 7:00 pm at the Crane Center parking lot at 976 Lenzen Avenue in San Jose (on the southwest side of the building). Extended hours from 3:00 PM to 7:00 PM 

    - Fridays, 9:30 am – 11:30 am at Valley Health Center at 7475 Camino Arroyo in Gilroy. Hours changed for COVID 19 to 9:30 to 11:30 am

    - Fridays, 1:30 pm – 3:30 pm at the Little Orchard Street in San Jose (midway between Curtner and San Jose Avenue). 

    SERVICES OFFERED:
    • Syringe exchange (new needles in exchange for used needles)
    • Referrals: Mental health, detox, substance use and Pre-Exposure Prophylaxis (PrEP) for HIV Prevention
    • Opioid overdose prevention (naloxone kits and training)
    • Safer sex supplies and hygiene kits
    • Fentanyl test strips

    Pharmacy services continue to be available at 976 Lenzen Avenue and 725 E Santa Clara Street in San Jose. All other Public Health Department buildings are closed to the public.

    The Office of Vital Records and Registration at 976 Lenzen Avenue in San Jose continues to register births and deaths, and provide burial permits.

    Tuberculosis prevention staff are providing most service remotely, rather than in-person, offering televisits and electronic Directly Observed Therapy.

    Many other scheduled appointments and meetings are canceled, or moved online. Please call ahead for information on program modifications.

    Updated Sept. 3, 2021

    The Reentry Resource Centers (RRCs) in San Jose and Gilroy, are open for service. Service schedules are accessible through the links at the end of this message. The Reentry Resource Center in San Jose is conducting client registration and service triage 8am-5pm Monday through Friday and after hours on Tu/Th from 5-8pm and on the first Saturday of the month from 8am-12pm for client service triage and information. You can call 408-535-4299 for information.

    The Reentry Resource Center in Gilroy is conducting client registration and service triage 1pm - 5pm Monday and Wednesday and 8am-5pm on Tuesday and Thursday. You can call 408-201-0690 for information. If staff members are not available, please leave a clear message with your name, phone number and question. Someone will return your call.

    The Mission Street Recovery Station at the RRC remains open to all Santa Clara County law enforcement agencies, emergency psychiatric services and all behavioral health providers contracted with the County of Santa Clara. Individuals must be referred by one of these agencies/providers. No walk-ins will be admitted.

    Per County of Santa Clara COVID-19 health requirements, any individuals entering any Reentry Resource Center must wear a mask, be asymptomatic and maintain social distancing.

    Please see links below for schedules of services at the San Jose and Gilroy Reentry Resource Centers.

    Thank you and stay safe.

    Resource Links:

    The Registrar of Voter’s Office continues to be open for services including:

    • Voter Registration
    • Initiative, Referendum and Recall Petitions
    • Candidate and Campaign Filings
    • Limited voter registration and education activities
    • Voting (when applicable)

    All visitors to the ROV Office must wear masks, which will be provided if needed.

    Voters who require services are encouraged to contact the office or use the online services available at www.sccvote.org.

     

    Phone:        (408) 299-VOTE (8683)

                          (866) 430-VOTE (8683)

    Email:          [email protected]

    For the Roads and Airports Department, road maintenance and traffic signal maintenance will be reduced to minimum levels. To report an incident or maintenance request (trees down, traffic signal off etc.) on a county road or expressway, please use the online reporting tool.

    The East, West and South Maintenance Yards are closed. The Skyport Office location is closed to the public and phone service is limited. Emergency and after hours road service requests should be called in to 408-299-2507.  

    The Reid-Hillview Airport office is closed to the public but the airport is open and operational. ​

    The Office of the Sheriff is dedicated to ensuring public safety and will remain open 24 hours a day in order to respond to emergencies. All essential functions are open with appropriate precautions being implemented in order to reduce exposure and ensure the safety and health of our community.

    If you need law enforcement assistance, please contact 9-1-1 for all emergency situations. For non-emergency or general information, please contact (408) 808-4400. For law enforcement services during normal business hours at any of our substations, please contact us in order to arrange a time or handle over the phone when possible.

    Department of Employment & Benefits Services Update

    Our lobbies are open for normal business, contact us to apply for or keep your benefits: https://socialservices.sccgov.org/about-us/department-employment-and-benefit-services/contact-department-employment-benefit-services

    To Report Child Abuse:

    The Child Abuse & Neglect Center is still operating and can be reached at (833) SCC-KIDS (722-5437)

    • In cases of an immediate emergency, always call 911 for law enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Center.4

    To Report Adult Abuse:

    Adult Protective Services APS 24/7 hotline remains operational, and reports of suspected or know abuse and neglect of Elders and Dependent Adults will continue to be accepted:

    • APS Hotline: 408-975-4900 and 1800-414-2002
    • For Law Enforcement only: 408-975-4800

    Adult Protective Services is currently following State guidelines that allows APS programs to collect, and review information related to the client’s situation and needs by phone prior to conducting a face to face/in person visit. Priority will be assigned to those at highest risk and in imminent danger and APS will be coordinating with law enforcement for in person responses

    To Apply for In-Home Supportive Services (IHSS):

    • Call 408-792-1600; Press # to leave a voice mail that you are requesting to apply with your name and phone number.
    • Fax – Send Name, Phone Number and request to apply for IHSS to 408-792-1601

    For inquiries about IHSS timesheets and payment discrepancies:

    Senior Nutrition Program

    Participants can now pick up meals to-go at most locations. Click here for a map of locations, contact information, and hours of operation. This map will be updated as more locations re-open to provide take-out meals and/or meal delivery.

    Meals on Wheels continues to provide home-delivery of meals. Call 408-350-3200 option 4.

    Visit our website HERE for more information.

    Office of the Public Guardian

    The Public Administrator Guardian Conservator Office is only providing limited services and support. Please be aware that messages left on the main line may not be returned for some time. If you know your worker’s phone number, please contact them directly. If you are experiencing a life-threatening emergency, call 911.

    Veteran Service Office

    Located at 68 N. Winchester Ave has closed its lobby to the public. Our Veteran Service Representatives will be contacting clients with scheduled meetings to conduct the appointment by phone. Please call our office with questions at 408-918-4980.​​​

    To limit the spread of the virus, taxpayers and members of the public are encouraged to conduct their business online or over the phone. In-person services are available Monday – Friday from 8am – 5pm. 

    To ensure the office has the necessary services available to assist you with your needs, please schedule an appointment online at the DTAC Website.

    For assistance with inquiries or payments please see below:

    • For Property Tax related inquiries, please contact customer service at (408) 808-7900, Monday – Friday, from 9am – 4pm or email the department at [email protected]. Payments can be made online at the DTAC Website or through the mobile app – SCC DTAC.
    • For Public Assistance Collections inquiries, please leave messages at (408) 326-1004 or [email protected]. Payments can be made online at the DTAC Website or at (844) 472-9772.
    • For other Collections inquiries, please leave messages at (408) 326-1000. Payments can be made online at the DTAC Website or at (877) 729-4773.

    Payments in cashier’s checks, money orders or personal and business checks can be mailed to the department at:

    Property Tax:

    DEPARTMENT OF TAX AND COLLECTIONS

    PO BOX 60534

    CITY OF INDUSTRY, CA 91716-0534

    Or:

    DEPARTMENT OF TAX AND COLLECTIONS

    70 W HEDDING STREET, EAST WING, 6TH FLOOR

    SAN JOSE, CA 95110-1767

    Public Assistance and Other Collections:


    DEPARTMENT OF TAX AND COLLECTIONS

    852 N 1ST STREET

    SAN JOSE, CA 95112

    All inquiries and messages will be returned as quickly as possible.

    Additional information is available at the DTAC Website​​​​.​​​

     

    In response to the “shelter in place” order, VHP employees are working remotely and unable to take any walk-in appointments.

    For assistance with your VHP Plan or inquiries about applying for health insurance:

    If you need help from Member Services, please call 1.888.421.8444 (toll-free) or use our online contact: www.valleyhealthplan.org/contact

    If you need help getting health insurance, you can apply right now through a Limited Special Enrollment period because of the Coronavirus (COVID-19). To apply for health insurance, please contact us at [email protected] or 408.885.3560 to speak with one of our team members between 9:00am to 5:00pm Monday-Friday. You may also visitwww.valleyhealthplan.org/shop to submit an application on your own.

     

    En respuesta a la orden de “quedarse en casa”, los empleados de VHP están trabajando de forma remota, por lo que no podemos tomar citas en este momento.

    Para asistencia con su Plan VHP o consultas sobre el seguro medico
    Si necesita ayuda de Servicios para Miembros, llame al 1.888.421.8444 (gratis) o utilice nuestro contacto en línea en www.valleyhealthplan.org/contact

    Si necesita ayuda para obtener un seguro de salud, puede solicitarlo ahora mismo a través de un Período de Inscripción Especial Limitado, Limited Special Enrollment period debido al Coronavirus (COVID-19). Para solicitar un seguro de salud, comuníquese con nosotros en [email protected] o 408.885.3560 para hablar con uno de los miembros de nuestro equipo de 9:00am a 5:00pm de lunes a viernes. También puede visitar www.valleyhealthplan.org/shop para enviar una solicitud por su cuenta.

     

    Tuân hành Lệnh “Ở Yên Trong Nhà”, các nhân viên VHP đều làm việc tại nhà, vì vậy, chúng tôi không thể tiếp các hội viên đến văn phòng trong thời điểm này. 

    Hỗ trợ với chương trình VHP hoặc thắc mắc về bảo hiểm y tế
    Nếu quý vị cần sự giúp đỡ từ Dịch Vụ Hội Viên, xin gọi 1.888.421.8444 (số miễn phí) hoặc xử dụng giấy liên lạc trên mạng tại www.valleyhealthplan.org/contact

    Nếu cần bảo hiểm sức khỏe, quý vị có thể nộp đơn ngay lúc này trong Thời Hạn GhiDanh Đặc Biệtvì đại dịch Coronavirus (COVID-19). Muốn xin bảo hiểm y tế này, xin liên lạc chúng tôi tại [email protected] hoặc gọi số 408.885.3560 để nói chuyện với một nhân viên của chúng tôi, từ 9:00 sáng đến 5:00 chiều, Thứ Hai đến Thứ Sáu. Quý vị cũng có thể tự nộp đơn tại trang mạng www.valleyhealthplan.org/shop​

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